Refund policy
Refunds for Digital Products
Due to the nature of digital content:
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Ebooks and audiobooks are non-refundable, as digital books are delivered instantly via email.
By completing your purchase, you agree to immediate delivery and acknowledge that your statutory cancellation right is waived in accordance with UK consumer law for digital downloads.
2. Refunds for Print Books
All print books purchased via bwbethebook.com are:
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Printed
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Packed
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Shipped
by our trusted print-on-demand partner, BookVault.
BookVault handles the printing and physical fulfilment of all paperback and hardback books.
Shipping Times
Shipping times may vary depending on:
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Your delivery location
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Printing times
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Courier services
Estimated delivery times will be provided at checkout where available.
3. Damaged or Faulty Print Books
If your print book arrives damaged or faulty, please contact:
BookVault manages all damage-related claims and will advise on replacements or refunds where appropriate.
When contacting BookVault, please include:
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Your order number
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Clear photos of the damage
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A description of the issue
Refunds or replacements for damaged books are handled directly by BookVault in accordance with their policies.
4. Incorrect Address
Please ensure your shipping address is correct at checkout.
We are not responsible for orders delayed or lost due to incorrect shipping details provided by the customer.
5. Contact Us
For general enquiries about your order, please contact:
For damaged print book claims only: